Pivot Point Coaching ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website at www.pivotpoint-coaching.com or engage our coaching services.
Pivot Point Coaching is operated by a company incorporated in Ireland. For the purposes of applicable data protection law — including the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Irish Data Protection Act 2018 — we are the data controller in respect of your personal data.
If you have any questions about this policy, please contact us at the details in Section 12.
2. What Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
Contact and identity information
Full name, email address, phone number
Information provided when completing a contact or enquiry form
Coaching and programme information
Health, fitness, and lifestyle information you share with us as part of your coaching programme
Goals, progress notes, and session records
Any other information you voluntarily provide during the coaching relationship
Usage and technical data
IP address, browser type, operating system
Pages visited, time spent on site, referral source
Cookie identifiers (see Section 7)
Payment information
Where applicable, billing name and address. Payment card details are processed directly by our third-party payment provider and are not stored by us.
3. How We Collect Your Data
We collect personal data in the following ways:
Directly from you — when you fill in a form, send us an email, book a consultation, or enrol in a programme
Automatically — through cookies and similar tracking technologies when you browse our website
From third parties — for example, referral partners, or platforms such as Google Analytics
4. How We Use Your Data
We use your personal data for the following purposes, each supported by a legal basis under GDPR:
PurposeLegal BasisResponding to enquiries and providing our coaching servicesPerformance of a contract / Pre-contractual stepsManaging your coaching programme and tracking progressPerformance of a contractProcessing paymentsPerformance of a contractSending service-related communicationsPerformance of a contractSending marketing communications (with your consent)ConsentImproving our website and servicesLegitimate interestsComplying with legal obligationsLegal obligation
We will never use your data in a manner that is incompatible with the purposes stated above.
5. Marketing Communications
We will only send you marketing emails or messages if you have opted in to receive them. You may withdraw your consent at any time by clicking the unsubscribe link in any marketing email or by contacting us directly at the details in Section 12.
6. Sharing Your Data
We do not sell, rent, or trade your personal data. We may share it with:
Service providers acting as data processors on our behalf (e.g. email platforms, scheduling tools, payment processors, cloud storage providers) who are contractually bound to keep your data secure and use it only as instructed
Professional advisors such as accountants or solicitors, where necessary
Regulatory or law enforcement authorities, where required by law
All third-party processors used by us are based in the European Economic Area (EEA) or in countries that provide an adequate level of data protection, or are subject to appropriate safeguards such as Standard Contractual Clauses.
7. Cookies
Our website uses cookies to enhance your browsing experience and to help us understand how our site is used.
Types of cookies we use:
Strictly necessary cookies — required for the website to function. These cannot be disabled.
Analytics cookies — help us understand visitor behaviour (e.g. Google Analytics). These are only set with your consent.
Preference cookies — remember your settings and choices.
You can manage or withdraw your cookie consent at any time via the cookie banner on our website or through your browser settings. Note that disabling certain cookies may affect the functionality of the site.
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law:
Client records — retained for the duration of the coaching relationship and for up to 6 years thereafter (in line with Irish statute of limitations requirements)
Enquiry and contact data — retained for up to 2 years if no coaching relationship commences
Marketing data — retained until you withdraw consent or unsubscribe
Website analytics — retained in accordance with the settings of our analytics provider (typically 14–26 months)
9. Your Rights
Under GDPR, you have the following rights in relation to your personal data:
Right of access — to request a copy of the data we hold about you
Right to rectification — to have inaccurate data corrected
Right to erasure — to request deletion of your data, subject to certain conditions
Right to restriction — to ask us to limit how we process your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to processing based on legitimate interests or for direct marketing purposes
Right to withdraw consent — at any time, where processing is based on consen
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include secure data storage, restricted access controls, and the use of reputable third-party processors with strong security standards.
No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately.
11. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page will be updated accordingly. We encourage you to review this policy periodically.
This Privacy Policy was last reviewed on 19 May 2026.
